FAQ
HOW CAN I GET IN CONTACT WITH YOU?
Email our customer service team at info@bymabella.com.
Send us a message and we’ll respond as quickly as possible.
Please note that we do not provide customer support through Instagram or Facebook. To avoid delays, please limit your inquiry to one email whenever possible.
Thank you!
WHICH PAYMENT METHODS ARE AVAILABLE?
You can choose from the following payment options during checkout:
Visa
Mastercard
American Express
Shop Pay
Apple Pay
Google Pay
Your selected payment method will be charged when your order is finalized.
Available payment methods may vary depending on your device, location, and checkout availability.
HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
Orders are typically delivered within 6–10 business days.
This consists of approximately:
1–3 business days for processing
5–7 business days for shipping
Delivery times are estimates and may occasionally be affected by carrier delays, holidays, weather conditions, customs procedures, or other circumstances outside our control.
For more information, please review our Shipping Policy.
WHEN WILL MY ORDER BE DISPATCHED?
Most orders are processed and dispatched within 1–3 business days after purchase.
Processing times may vary depending on product availability and order volume.
Please note that orders may not be processed or shipped on certain public holidays.
For additional details, please review our Shipping Policy.
WHERE CAN I FIND MY ORDER INFORMATION?
Once your order has been successfully placed, a confirmation email will be sent to the email address you provided during checkout.
If you do not receive your confirmation email, please check your spam or junk folder and add info@bymabella.com to your safe sender list.
Once your order has been shipped, you will also receive tracking information by email.
You can use this information to follow the status of your shipment through our Track Your Order page.
CAN I CHANGE THE DELIVERY ADDRESS FOR MY PARCEL?
If your order has not yet been processed, we may still be able to change the shipping address.
Please contact us at info@bymabella.com as soon as possible.
Once your order has entered processing or has been shipped, we may no longer be able to change the delivery address.
Please carefully check your shipping information before completing your order. Additional costs or delivery issues caused by an incorrect or incomplete address provided at checkout may be the customer’s responsibility.
WHAT HAPPENS IF MY PACKAGE IS LOST?
Although this is uncommon, if your package does not arrive within the estimated delivery window, please allow an additional 3 business days.
If your order has still not arrived after this period, contact us at info@bymabella.com.
We will investigate the shipment with the carrier on your behalf.
If your order is confirmed lost in transit, we will offer you a free replacement or a full refund.
For more information, please review our Shipping Policy.
WILL MY DELIVERY CHARGES BE REFUNDED IF I MAKE A RETURN?
Shipping within the United States is free on all orders, so there are no standard delivery charges to refund.
For standard returns, return shipping costs are the responsibility of the customer.
For verified damaged, defective, or incorrect items, Mabella New York will cover the applicable return shipping costs.
For complete information, please review our Return Policy.
WHAT IF I’M UNSURE ABOUT SIZING?
We want to help you find the best possible fit.
Please refer to the size guide available on the relevant product page for sizing information.
If you are still unsure about a particular item or size, feel free to contact us at info@bymabella.com and we’ll be happy to assist you.
WHY WAS MY ORDER CANCELED?
We’re sorry if your order was canceled.
Orders may occasionally be canceled due to payment issues, product availability, suspected fraudulent activity, incorrect information, or other circumstances affecting fulfillment.
If your order has been canceled and you are unsure why, please contact us at info@bymabella.com and we’ll be happy to assist you.
HOW CAN I CANCEL MY ORDER IF I CHANGE MY MIND?
If you would like to cancel your order, please contact us at info@bymabella.com as soon as possible.
Cancellation requests should be submitted within 24 hours after your order has been placed.
After this period, your order may already have entered processing, fulfillment, or production, and we may therefore be unable to cancel it.
If your order can no longer be canceled, you may request a return after delivery in accordance with our Return Policy.
WHAT IF I ORDERED THE WRONG ITEM OR SIZE?
Please contact us at info@bymabella.com as soon as possible.
If your order has not yet entered processing or been dispatched, we will do our best to make the requested change.
Once an order has been processed or shipped, changes may no longer be possible.
In that case, you can request a return or exchange after delivery in accordance with our Return Policy.
HOW CAN I CHECK THE STATUS OF MY ORDER?
Once your order has been shipped, tracking information will be sent to the email address you provided during checkout.
You can use your tracking information to follow the progress of your shipment through our Track Your Order page.
Please allow some time after dispatch for tracking information to become active.
HOW DO I RETURN AN ITEM?
We’re sorry to hear that your purchase wasn’t quite right.
You may request a return within 30 days of receiving your order, provided the item meets the conditions stated in our Return Policy.