FAQ
Will this cover my upper arms and flatter my tummy?
Yes, that's what Mabella is all about. Every piece has sleeves that cover the upper arm, and a relaxed fit that skims the tummy instead of clinging to it. You won't find sleeveless or tight styles here.
How do I choose the right size?
Every product comes with a detailed size chart to help you find your perfect fit. If you're unsure between two sizes, we recommend choosing the larger one for extra comfort. Still not sure? Contact us at info@bymabella.com and we'll be happy to help you find the right size.
How long does it take to receive my order?
Orders are typically delivered within 6–10 business days. This consists of approximately:
1–3 business days for processing
5–7 business days for shipping
Delivery times are estimates and may occasionally be affected by carrier delays, holidays, weather conditions or other circumstances outside our control. For more information, please review our Shipping Policy.
When will my order be dispatched?
Most orders are processed and dispatched within 1–3 business days after purchase. Processing times may vary depending on product availability and order volume, and orders may not be processed or shipped on certain public holidays. For additional details, please review our Shipping Policy.
Where can I find my order information?
Once your order has been placed, a confirmation email will be sent to the email address you provided at checkout. If you don't receive it, please check your spam or junk folder and add info@bymabella.com to your safe sender list.
Once your order has shipped, you'll also receive tracking information by email.
How can I check the status of my order?
Once your order has shipped, tracking information will be sent to the email address you provided at checkout. You can follow your shipment on our Track Your Order page. Please allow some time after dispatch for your tracking information to become active.
Can I change the delivery address for my parcel?
If your order has not yet been processed, we may still be able to change the shipping address. Please contact us at info@bymabella.com as soon as possible.
Once your order has entered processing or has been shipped, we may no longer be able to change the delivery address. Please check your shipping information carefully before completing your order. Additional costs or delivery issues caused by an incorrect or incomplete address may be the customer's responsibility.
How can I cancel my order if I change my mind?
If you'd like to cancel your order, please contact us at info@bymabella.com as soon as possible. Cancellation requests should be submitted within 24 hours after your order has been placed.
After this period, your order may already be in processing or fulfillment, and we may no longer be able to cancel it. In that case, you can request a return after delivery in accordance with our Return Policy.
What if I ordered the wrong item or size?
Please contact us at info@bymabella.com as soon as possible. If your order has not yet been processed or dispatched, we'll do our best to make the requested change.
Once an order has been processed or shipped, changes may no longer be possible. In that case, you can request a return after delivery in accordance with our Return Policy.
How do I return an item?
We're sorry to hear that your purchase wasn't quite right. You may request a return within 30 days of receiving your order, provided the item is unworn and in its original condition. Simply email us at info@bymabella.com with your order number, and we'll guide you through the next steps. For complete information, please review our Return Policy.
Will my delivery charges be refunded if I make a return?
Shipping within the United States is free on all orders, so there are no standard delivery charges to refund. For standard returns, return shipping costs are the responsibility of the customer. For verified damaged, defective or incorrect items, Mabella will cover the applicable return shipping costs. For complete information, please review our Return Policy.
What happens if my package is lost?
Although this is uncommon, if your package does not arrive within the estimated delivery window, please allow an additional 3 business days. If your order still hasn't arrived after this period, contact us at info@bymabella.com and we'll investigate the shipment with the carrier on your behalf.
If your order is confirmed lost in transit, we'll offer you a free replacement or a full refund.
Why was my order canceled?
We're sorry if your order was canceled. Orders may occasionally be canceled due to payment issues, product availability, suspected fraudulent activity, incorrect information or other circumstances affecting fulfillment. If you're unsure why your order was canceled, please contact us at info@bymabella.com and we'll be happy to help.
How can I get in contact with you?
Our customer care team is always happy to help. Email us at info@bymabella.com and we'll usually reply within 24 hours. If your question is about an existing order, please include your order number so we can help you faster.
Please note that we don't provide customer support through Instagram or Facebook, so email is the quickest way to reach us.
Which payment methods are available?
You can choose from the following payment options at checkout:
Visa
Mastercard
American Express
Shop Pay
Apple Pay
Google Pay
Your selected payment method will be charged when your order is finalized. Available payment methods may vary depending on your device and location.