Shipping policy

Last Updated: September 2, 2026

IMPORTANT INFORMATION

Order cut-off time: 10:00 PM (ET)

Order processing time: 1–3 business days, Monday–Saturday

Standard shipping time: 5–7 business days, Monday–Friday

Estimated total delivery time: 6–10 business days

Free delivery: Free shipping is available on all orders within the United States.

We currently ship within the United States only. Orders are shipped through trusted courier partners.

SHIPPING PROCESS

Once your order has been placed, you will receive an order confirmation email. Orders are usually processed within 1–3 business days, Monday through Saturday.

After your order has been dispatched, you will receive a shipping confirmation email with tracking details so you can monitor your delivery.

For standard items, the estimated shipping time is approximately 5–7 business days, Monday through Friday. The estimated total delivery time is usually 6–10 business days, depending on processing time, destination, and carrier availability.

For selected made-to-order or printed items, please allow an additional 4–5 business days for production before your order is shipped.

Our products are shipped directly to customers from our supplier in China. Customs duties, import duties, taxes, customs clearance charges, or other import-related fees may apply depending on the destination and applicable regulations. Unless expressly stated otherwise, any such charges are the responsibility of the customer.

POSSIBLE DELAYS

While we aim to deliver all orders within the estimated timeframe, delivery dates are estimates and cannot be guaranteed.

Delays may occasionally occur due to factors outside our reasonable control, including carrier delays, high order volumes, weather conditions, holidays, customs procedures, or operational disruptions.

If your parcel has not arrived within the estimated delivery window, please allow an additional 3 business days, Monday through Friday.

If your order still has not arrived after this period, please contact us at info@bymabella.com so we can investigate the shipment with the carrier.

If your order is confirmed lost in transit, we will offer you a free replacement or a full refund.

Nothing in this section limits any rights you may have under applicable law.

CANCELLATIONS

If you need to cancel your order, please contact us at info@bymabella.com as soon as possible.

Cancellation requests should be submitted within 24 hours after the order has been placed.

After this 24-hour period, your order may already have entered processing, fulfillment, or production, and we may therefore be unable to cancel it.

If we are unable to cancel your order because processing or shipment has already begun, any applicable return or refund request will be handled in accordance with our Return Policy.

Nothing in this section affects any rights that cannot lawfully be excluded under applicable law.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, defective, or does not match what you ordered, please contact us at info@bymabella.com as soon as possible.

Please include your order number, a clear description of the issue, and clear photos showing the item, the issue, and, where relevant, the packaging.

Once the issue has been verified, we will provide an appropriate solution, which may include a free replacement or a full refund.

Where a return is required because an item was damaged, defective, or incorrectly supplied by us, Mabella New York will cover the applicable return shipping costs.

For complete information regarding returns and refunds, please review our Return Policy.

TRACKING

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information when tracking is available.

Please allow some time for tracking information to become active after your shipment has been dispatched.

Tracking updates are provided by the relevant carrier. In some cases, tracking information may not update immediately while your package is in transit.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully review your shipping address before completing your purchase.

If you notice an error in your shipping information, contact us at info@bymabella.com as soon as possible.

We will make reasonable efforts to update the shipping information before the order is processed. However, once an order has been processed or shipped, we may no longer be able to change the delivery address.

Additional costs resulting from an incorrect or incomplete address provided by the customer may be the responsibility of the customer, to the extent permitted by applicable law.

CONTACT

For questions regarding your order, delivery, or shipment, please contact us at:

Email: info@bymabella.com